Making your LAST mile the BEST mile™
Every mile counts. Every Delivery. Every Installation.
Retail / E-Commerce Supply Chain Solutions
Retail/E-Commerce Supply Chain Solutions is a full-service distribution program precisely designed around your company’s needs. Temco works in collaboration with each client to engineer a flexible network of final-mile logistics solutions direct from retail store locations or distribution centers nationally. We also offer a full range of Warehousing Solutions to customers who benefit from outsourcing these services.
Our highly-trained delivery and installation teams are experienced to handle a variety of product categories, including large appliances (refrigerators, dishwashers, ovens, ranges, cooktops, washer/dryers), indoor/outdoor furniture, mattresses, doors, windows and other “Big & Bulky” goods. Build out a complete delivery program for your customers featuring White Glove Solutions to facilitate Temco’s FlexLogistics and “beyond the threshold” options. We use a proven, multi-step implementation process to rollout each new logistics center to maximize the speed-to-market for your program.
Temco has partnered with some of America’s leading retailers to provide end-to-end appliance delivery and installation services. We pride ourselves on Making Your Last mile the BEST mile™ – working to meet or exceed our customers’ expectations time and time again. Our clients include:
We can help facilitate a delivery program for you and any of your partners or vendors, with a variety of customized options to include appliances, furniture and big and bulky items.
We utilize routing/optimization software developed exclusively for Final Mile performance, inclusive of real-time driver GPS Tracking, Geocoding, Geofencing and performance reporting.
Control your product throughout its lifecycle. With each new appliance/furniture delivery, Temco will haul-away the old product and manage its disposal through our licensed recycling process. Likewise, we can implement our reverse logistics service to efficiently handle product exchanges or returns.
Receive ongoing visibility of your network based on key business parameters related to customer satisfaction, delivery and installation performance.
Temco utilizes a fleet of clean, branded delivery vehicles providing a high quality image to your customers.
Temco’s uniformed delivery technicians are friendly, certified, and most importantly – customer centric. We use a combination of Temco employees and licensed D34 contractors based on your needs.
Temco’s Warehousing Solutions give you the ultimate flexibility to outsource storage and transportation of products throughout your supply chain. Temco Logistics operates warehousing facilities strategically located throughout the West Coast, totaling approximately 500,000 square feet of space.
We also have a dedicated engineering team that is capable of establishing new facility operations in other parts of the U.S. with limited lead time. Combine Temco’s Warehousing Solutions with our Retail/Ecommerce Supply Chain Solutions and White Glove Solutions to structure turnkey sourcing and delivery options for your customers.
Our extensive warehouse management system offers advanced analytics to remotely manage your stored assets. Item label creation, barcoding and tagging allow for detailed tracking and visibility of goods in our system.
Receive secure, storage of your products in any of our fully-functional warehousing locations. All locations have security cameras and staff onsite 24 hours a day, 7 days a week.
Our team can customize the ideal set of fulfillment options to service your customers, including order processing, product retrieval, inventory staging and delivery.
Temco has an experienced, onsite management team, along with the equipment and material handling expertise needed to efficiently move products throughout each of our facilities.
Temco can create a contract to store and manage your inventory in one or more of our warehouses for any length of time – with an easy monthly billing process.
White Glove Solutions
Our White Glove Solutions maximize the opportunity for you to deliver the ultimate final-mile experience to your customers. From product installations and assembly to in-home delivery and setup of big and bulky items – we have it covered.
Temco’s team of qualified delivery and installation professionals, includes a staff of highly-trained Master Technicians who make even the most complex installations go smoothly. Surprise and delight your customers with same-day and next-day delivery options, whether to a home, business or job site.
Benefit from our FlexLogistics option that allows your customers to add installation services on the spot, while we are at delivery site. Our network is designed to serve you.
Temco specializes in the delivery and installation of all types of big & bulky goods, ranging from major appliances to furniture, including same-day/next-day or “hot shot” delivery timeframes.
Make it easy for customers who desire a full-service delivery and assembly solution. Our logistics experts can design a specialized program to offer off-site or on-site assembly of your products at a customer’s home or office location.
Rely on a full-service technology solution that allows your customers to schedule/reschedule delivery appointments, as well as receive automated delivery notifications and a 30-minute delivery pre-call.
Receive access to in-home delivery/installation completion photos from each customer stop.
Our friendly, multilingual call center is fully staffed and available to your customers 7 days a week, covering all domestic time zones, including in-house claims management. Additional hours can be staffed pending need or peak times.
Our delivery staff offers a convenient option to haul away your customers’ old appliances with each new product installation.
Need help managing returns of big and bulky merchandise? No problem. We will pick-up the item at your customer’s location, repackage it as needed and arrange for its safe return to the closest warehouse or distribution center.
Our technician team will flex to immediately remove or add additional services requested by your customers while at a delivery site, such as hauling away an old appliance or completing the installation for an item originally scheduled as a threshold delivery.
Line Haul Solutions
Temco’s Line Haul Solutions are ready and available to transport products to and from your supply chain hubs nationally. Our facilities are serviced by an inhouse fleet of 53-foot, general freight tractor trailers and a dedicated team of class A drivers. This fleet is fully expandable to provide inbound service, reverse logistics and recycling transportation.
Whether you have an immediate need, upcoming peak season requirement or a longer-term need, Temco can navigate a distribution strategy that best fits your operations. Transportation Management Software, featuring real-time GPS Tracking keeps you informed every step of the way. Coupled with our flexible Warehousing Solutions, Temco has the capability to coordinate a full-service logistics program.
Temco’s utilizes cross dock staging to create a cost effective delivery solution and expedite the movement of product through your supply chain. At the end delivery destination, we can also link your products directly into our final-mile delivery system.
We have the ability to support full load, or partial load line haul requirements – with shipments going to the same city or different cities each week – providing your business the ultimate flexibility to fulfill your supply chain needs.
We have a dedicated, 24/7 dispatch team that can handle your questions or inquiries during your delivery process. Our goal is to always provide you with the highest-quality service solution.
Each of Temco’s logistical facilities is equipped to handle precise shipping and receiving of your goods, allowing you to focus on other parts of your business.
Temco’s TMS system optimizes inbound and outbound fleet management, increasing your visibility of each truckload. You receive status updates throughout the delivery process tailored to your specific needs.
We have a highly-competent network of Class A drivers, so you can rest assured each load will be transported with the upmost safety, care and efficiency.
Call Center Solutions
Our Call Center Solutions are available to support your customer base, whether it is coordination with your Retail/Supply Chain Delivery Solution at Temco or another back office requirement. The center is managed by a staff experienced in Process Outsourcing (BPO) principles, making it a seamless transition.
We integrate your CRM and order management methods to operate just like an extension of your business. Powered by the robust Contact Center 3.0 communications platform, the system can be configured for multiple queues and lines of business.
Our center is staffed by friendly and capable agents, who speak both Spanish and English – making it easy for us to effectively communicate with your customers. All agents receive specialized customer service and telecom training. Temco remains focused on delivering the highest level of service with each and every contact – whether it is an appointment reschedule, delivery notification call or general inquiry.
With Temco’s established infrastructure and ability to onboard talented professionals, the call center platform can be quickly scaled to add additional agents and enable work from home features.
Maintain ongoing visibility to your customer service data. Temco can create customized performance reports by facility. These include both quality checks and customizable statistics such as total calls completed per hour, average call time, answer times, call resolution details, and escalation process.